No, we do not sell live animals, we are only selling pets supplies.
We operate from Monday to Friday, 10am to 5pm excluding Saturday, Sunday and Public Holidays.
No, we do not offer repacking services.
No, we do not have a physical store.
Yes definitely! You may indicate at the comments box at the checkout page. However, do note that our samples are subjected to availability.
Yes, you may checkout as a guest or as a registered user. However, to enjoy the benefits and special promotions of a member, we would recommend you to register an account with us.
Orders, Promocode & Payment
Yes, cancellation or amendment of order is possible however please note that cancellation fee will be charged to the customer if the order has been scheduled for delivery.
Cancellation fee imposed will be $10 or 50% of the total purchase amount (including gst). Whichever is lower. Any amendment of an order should be made before delivery arrangements.
For urgent orders, please e-mail firstname.lastname@example.org or speak to us via the chat box on our Site.
We strive to confirm all orders within 1-2 working days after orders are placed.
If the item you ordered is out of stock, we will contact you to update on the status of the product and other available alternatives.
Your discount/promo code might have expired, or you might have encountered a technical glitch issue. Try refreshing the page and if the problem persists, kindly contact us at email@example.com or speak to us via the chat box on our Site.
All user is only allowed to use one (1) code/voucher per order.
Our accepted modes of payment include Visa, Mastercard, Google Pay, Apple Pay and PayNow.
A confirmation e-mail will be sent to you once your order is confirmed.
Shipping & Delivery
Yes! We provide free delivery for orders of $30.00 and above. If your order falls below $30.00, there will be a $10.00 delivery charge.
At the moment, we only ship locally.
Yes, however there will be an additional charge of $18.00 for same-day/time-specific delivery.
Unfortunately, we do not allow walk-in/self-collection.
3 - 5 working days after you have placed your order.
You may request to put it in your riser, doorstep, shoe rack or with your neighbor. However please take note that we are not liable for any loss or damage to your orders should you opt for this option.
You may also request for re-delivery however there would be additional charge of $8.00 for re-delivery.
Please contact firstname.lastname@example.org for change of delivery address. Please note that changes of delivery address could only be done before the order is processed for delivery. Once order is scheduled for delivery, we are unable to change your delivery address.
All security clearance has to be arranged prior to delivery by the customer. Should there be any re-delivery required, there will be an additional charge of $8.00 for re-delivery.
You can contact us via WhatsApp at +65 9272 2324 and our friendly personnel will get back to you as soon as possible.
Yes, you will receive a tracking number via your e-mail.
Exchange & Refund
Yes, we will only allow exchange/refund if the defect is due to a manufacturers’ fault.
For damaged/defective product, kindly contact us via WhatsApp +65 9272 2324 immediately.
Please refer Return, Refund & Exchange section under our Terms & Conditions page..
Payment made via credit card will be refunded back to their card. Payment via Paynow will be refunded back to Paynow account.
For missing items in your order, kindly provide us your name, order number, information on the missing item(s) including photos via WhatsApp +65 9272 2324 immediately.
Depending on the mode of payment, refund will be processed within 10 - 14 working days.
You may e-mail to email@example.com to request for exchange/refund. However, please ensure that you are aware of our Return, Refund & Exchange Policy and adhere to the policy before requesting for the refund.
Registered members will get updates on exclusive news and promotions. They will also be able to track past orders in their account and collect rewards points when they make purchases.
Please e-mail us at firstname.lastname@example.org with your name, e-mail address and contact number. We strive to resolve the login issue and get back to you as soon as possible.
Membership Rewards Program
To earn points:
1. Like, Follow & Share our Socials to get 10 Circle Points each. (One time only)
2. Review our products and get 30* Circle Points each review.
3. You will also be awarded 1 Circle Point for every S$1 spent on each order.
4. 500* Circle Points will be awarded upon signing up!
*Only first 6 months of All Pets Circle launch
No, you are not allowed to redeem an order with multiple accounts. Each user is only allowed to create an account for one (1) address only.
1. Go to "Ways to Redeem" on your membership account under Circle Rewards
2. Click on the coupon you would like to redeem
3. A coupon code would be generated once you make the redemption (A generated code e-mail would also be sent to you)
4. Copy the coupon's code
5. Paste the coupon's code upon checkout to enjoy the discount
Simply log in to your account. Click on the Circle Rewards Icon at the bottom right of your browser and your Circle Points will appear!
Your points will not expire based on our present policy.
Similar to point 5. Your coupon will remain in your account with no expiry once you’ve redeemed.
Please e-mail us at email@example.com with your name, e-mail address and contact number with your enquiries on your points. We will get back to you as soon as possible.
Upon signing up as our member, you will receive marketing-related emails from us. If you'd prefer to not receive these emails, just click the 'Unsubscribe' button when you receive your next email.